At Chic Ladies Footwear, we’re committed to making your shopping experience as smooth and enjoyable as possible. Our policy ensures you can shop with confidence, knowing we’ve got you covered from delivery to returns.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

Our Return Policy

We accept returns within 15 days of the delivery date. To be eligible for a return:

  • Items must be unworn and in original condition
  • Original packaging must be intact (including shoe boxes)
  • All tags must still be attached

Important: For hygiene reasons, we cannot accept returns on slippers and flat sandals unless they are defective or incorrect items. These products are considered final sale.

How to Return or Exchange

Follow these simple steps:

  1. Contact us: Email [email protected] within 15 days of receiving your order with your order number and return details
  2. Wait for approval: Our team will review your request and send a Return Authorization Number (RAN) and instructions within 2 business days
  3. Package your items: Securely pack the items in their original packaging with all tags attached
  4. Ship your return: Send the package to our returns center at:
    Fashion Shoe Specialty Store
    Returns Department
    2927 Mattson Street
    LUCKEY, US 43443

    We recommend using a trackable shipping service.

Refund Processing

Once your return is received and inspected (usually within 3-5 business days), we will process your refund:

  • Payment method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal) within 5-10 business days after approval
  • Shipping costs: Original shipping fees are non-refundable
  • Sale items: Only regular priced items may be refunded

Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability:

  • Exchanges are processed after we receive your return
  • If the item you want is out of stock, we’ll issue a refund instead
  • There is no additional charge for exchanges (we cover the shipping cost for your new item)

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and send a replacement as soon as possible.

Reminder: Chic Ladies Footwear is not responsible for return packages lost in transit. Please keep your tracking number until your refund is processed.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number]

Dear Chic Ladies Footwear Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]). 
Below are the details:

- Item Name: [Product Name]
- Size: [Size]
- Color: [Color]
- Reason for Return: [Reason - e.g., wrong size, defective, etc.]
- Preferred Resolution: [Refund or Exchange (specify size/color if exchanging)]

Please let me know the next steps to process this return.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

For any questions about our shipping or returns policy, don’t hesitate to contact our friendly customer service team at [email protected].